Technical Support and Management

 

ANSOL IT Experts offers several value-added services to corporate clients that wish to outsource all or specific parts of its IT services. Such services include:

  • On-site service and support – Professional support by certified system administrators that provide complete solution to all your IT needs. Personal care for consulting and improving your IT systems, starting with workstations up to servers and infrastructure. Configure standard workstations and standardization of the use, remote control the safe use of laptops, full monitoring and alerting all servers and clusters, control and manage remote server farm and unmanned DR sites.
  • Remote Support (Helpdesk) – ANSOL IT Experts will provide your business users the professional support that usually only enterprises provide. Help and support to un-experienced users, navigating through troubleshooting and remote control. On-site visit by an experienced technician when the problem cannot be handled by remote, reporting and statistical data collection to setup an SLA policy.
  • Outsourcing – placing people at all professional levels according to the customer needs, providing either full or partial outsourcing with a full backup of all the knowledge and experience of ANSOL IT Experts professionals.